Privacy Policy

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1. Introduction

Sondretta's Destined for Greatness, LLC ("we," "our," "us," or "Company") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at http://sondretta.kw.com/, use our services, or interact with us in connection with our real estate services.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

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2. Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property preferences, buying/selling timeline, budget range
• Financial Information: Pre-approval letters, income verification (when voluntarily provided)
• Communication Records: Email correspondence, text messages, phone call logs
• Website Usage Data: IP address, browser type, device information, cookies, and website analytics
• Location Data: GPS coordinates when using mobile applications (with your permission)

Automatically Collected Information

• Browser information and device type
• IP address and location data
• Pages visited and time spent on our site
• Referral sources and search terms used
• Cookies and similar tracking technologies

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3. How We Use Your Information

• Real Estate Services:
  • Providing real estate consultation and services
  • Matching you with suitable properties
  • Facilitating property transactions
  • Coordinating showings and appointments
  • Communicating about market conditions and opportunities
• Marketing and Communications:
  • Sending property updates and market reports
  • Providing personalized property recommendations
  • Sending promotional materials and newsletters
  • Conducting market research and analysis
• Legal and Compliance:
  • Complying with legal obligations and regulations
  • Maintaining transaction records as required by law
  • Responding to legal requests and investigations
  • Protecting our legal rights and interests
• Website and Service Improvement:
  • Analyzing website usage and performance
  • Improving our services and user experience
  • Troubleshooting technical issues
  • Preventing fraud and security threats

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4. Information Sharing and Disclosure - No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Third-Party Service Providers

• Multiple Listing Service (MLS) providers
• Title companies and closing agents
• Mortgage lenders and financial institutions
• Home inspection and appraisal services
• Marketing and advertising platforms
• Website analytics and hosting services
• CRM and communication platforms

Business Partners

• Keller Williams Realty, Inc. and affiliated agents
• Real estate attorneys and legal professionals
• Property management companies
• Other real estate professionals involved in transactions

Legal Requirements

• Complying with legal process, subpoenas, or court orders
• Protecting our rights, property, or safety
• Preventing fraud or investigating suspected illegal activity
• Responding to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity.

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5. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for advertising and personalization
• Third-Party Cookies: From partners like Google Analytics and Facebook

Your Cookie Choices

You can manage cookies through your browser settings. However, disabling cookies may affect website functionality.

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6. Data Security

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure storage and backup systems

Note: No method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

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7. Data Retention

We retain your personal information for as long as necessary to:

• Provide real estate services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law
• Active client data: For the duration of our business relationship
• Transaction records: For 7 years as required by law
• Marketing communications: Until you opt out or request deletion
• Website analytics: For 2 years

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8. Your Privacy Rights

Tennessee Information Protection Act (TIPA) Rights

Effective July 1, 2025, Tennessee residents have the following rights regarding their personal information:

• Right to Know: Confirm whether we process your personal information
• Right to Access: Request a copy of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of targeted advertising and data sales
• Right to Data Portability: Receive your data in a portable format

How to Exercise Your Rights

We will respond to your request within 45 days as required by law.

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9. Marketing Communications and Consent

TCPA Compliance

By providing your phone number, you consent to receive:

• Text messages about real estate services
• Phone calls regarding property inquiries
• Automated or pre-recorded marketing messages

Important: Message and data rates may apply. You can opt out at any time.

Opt-Out Options

• Text Messages: Reply "STOP" to any text message
• Email: Click the "unsubscribe" link in any email
• Phone Calls: Request to be added to our Do Not Call list
• All Communications: Contact us directly at [email protected]

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10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Effective Date" at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

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13. Contact Information

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14. Governing Law

This Privacy Policy is governed by the laws of the State of Tennessee and applicable federal laws, including the Tennessee Information Protection Act (TIPA) and the Telephone Consumer Protection Act (TCPA).

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Last Updated: July 16, 2025
This Privacy Policy is effective as of the date listed above and supersedes any previous versions.